Privacy Policy

This Privacy Policy explains how Print Palette processes personal data when you use the website, submit files, request a quote, or place an order for photo and art printing services.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, review uploaded files, assess resolution and print suitability, prepare quotes, manage test print and final approval steps, produce printed items, arrange packaging and collection or local delivery, process payments, send service communications, maintain records, and comply with legal obligations. We also use limited technical data to secure the site and improve its reliability.

Processing is limited to operational needs and lawful business administration.

02 · Sharing

Service Providers

We may share personal data with payment processors, delivery or collection partners, hosting and technical service providers, and other vendors that support order handling, file transfer, communication, or record keeping. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.

Service providers receive only the information needed for their assigned function.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required by law, court order, tax or accounting obligations, or a valid request from a public authority. We may also share information to protect our rights, enforce our terms, or respond to a legal claim.

Disclosure to public authorities is limited to lawful requests or mandatory reporting duties.

Data We Collect

We may process identification and contact details, order and inquiry content, uploaded image or artwork files, file specifications such as size, resolution, and format, consultation notes, payment and billing records, delivery or collection details, and technical data such as device, browser, and log information. Where relevant, we also process communication records and production status information linked to your request.

The categories collected depend on the service request and the information needed to complete it.

Sources of Data

We collect data when you submit an inquiry, upload files, request a quote, approve a test print, place an order, arrange collection or local delivery, or communicate with us by email or form. We may also receive limited technical data automatically from your browser or device and internal records created during file review, production, and status updates.

Most information comes directly from the customer or from the files submitted for production.

Types of Cookies

Our site may use essential cookies for security and core functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use only standard cookie categories needed for operation and basic measurement.

Cookie Controls

You may block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, while others support analytics or preference storage. If you disable certain cookies, parts of the site may not function as intended.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Your Rights

Depending on your location and the applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. You may also raise concerns about how your data is handled.

Available rights may vary depending on the legal basis and the type of data involved.

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to confirm your identity and to locate the relevant records before responding.

We may need to verify identity before acting on a request.

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage orders, complete production, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, we delete it or anonymize it where appropriate.

Retention periods depend on the purpose of the record and any legal or accounting duty.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated.

We review this policy when our processing practices or legal obligations change.